Deadline for Proposal Submission Extended: July 24, 2019 by 5:00pm EST. Please email the proposal and required documentation or attachments in PDF form to: and See RFP for Q+A opportunities and schedule.

The Mayor’s Fund for Philadelphia (the Fund) and Philadelphia Parks & Recreation (PPR) are seeking a qualified professional firm to develop a customer service plan to increase PPR’s capacity for meaningful community and stakeholder involvement, and help PPR employees become more aware and empowered to act on issues of inclusion and relevance in our programs and services. As an outcome of the department’s recently completed strategic plan, the customer service campaign will enable PPR staff to connect more deeply with the people they serve and improve collaboration with constituents.

Please note: The Fund and PPR have released three RFPs related to implementation of the PPR strategic plan. In addition to this Customer Service RFP, the Fund and PPR are seeking Program Planning and Maintenance/Operations consultancy services. The Fund and PPR will consider proposals that address more than one of the three strategic plan RFP opportunities. Should an applicant wish to respond to more than one RFP, the Fund and PPR expect that the budget and scope proposed reflect cost and work plan efficiencies, while also addressing each of the project’s requirements comprehensively.

To view the full RFP, click here: RFP_CustomerService 061419_FINAL_EXTENDED_2